Placing an Order
Custom Orders
Pricing & Payments
Shipping & Delivery
Miscellaneous

Placing an Order

How do I place an order?

Contact us by filling out the inquiry form on the contact page, call 281-678-4138, or email info@sweetopiadesserts.com. We will provide you with a response as soon as possible.

How far in advance should I place my order?

Please place your order as soon as you know what you want and the date. This is especially important for custom desserts. Not only will it give us more preparation time, it can possibly lower your total cost for custom orders.

Can I cancel my order?

We understand that plans change and cancellations are necessary at times. Due to preparation costs that may be incurred, we reserve the right to charge a cancellation fee if insufficient notice is given.

1 month before due date - Full refund of deposit.

Less than 1 month to 1 week before the due date - Deposit refunded less 50% cancellation fee.

Less than 1 week before the due date - Deposit is non-refundable.

We may offer other options at our discretion.

Do you accept rush orders?

We will try our best to accommodate last minute orders. A rush order fee may apply.

Can I order more than one flavor of cupcake or mini cakes?

Yes, you can order multiple flavors for orders over one dozen. Keep in mind that your guests may want to enjoy more than one flavor. We suggest ordering extras to ensure you have plenty to go around.

Custom Orders

Do you hold taste testings and consultations?

We offer taste testings and consultations by appointment only for orders requiring 75 or more servings. During the consultation, you will have the opportunity to share your ideas with us. We encourage you to bring photos of cakes you like, examples of the decor, or anything else that will give us an idea of what you want. There is a $25.00 appointment fee. If you place an order, the $25.00 will go toward your order.

Do you create character cakes, put photos on cakes, and match party themes?

Due to copyright and trademark laws, we are unable to recreate licensed characters, licensed images, or copyrighted designs (e.g., plate and napkin designs) unless permission has been received from the copyright owner. For photos, the photographer's permission must be submitted to us. If you cannot obtain permission, we can still make a cake that suits your theme. We will use your ideas and our creativity to create a spectacular cake!

For example, there are two options for character cakes:

1) You can select a licensed decorating design that includes character toppers.

2) We can create a scene that goes with your theme and use toy figurines for the characters.

Pricing & Payments

What forms of payment do you accept?

We accept cash, checks, Visa, MasterCard, American Express, Discover, and PayPal.

Please note: A 50% deposit is required for all orders totaling $60 or more.

When will I be charged?

You will not be charged until product availability has been verified, and the details of your order have been confirmed.

How much do you charge for custom orders?

Since each dessert is custom designed, pricing varies depending on the type of dessert, number of servings, difficulty, and level of detail required. We will create a quote based on your specific needs.

Shipping & Delivery

Do you deliver?

Yes. Due to the size of our service area, a delivery fee may be assessed to cover our time and fuel costs. Please review our delivery zones and fees.

Delivery Zone 1: Sugar Land - $10

Delivery Zone 2: Missouri City, Richmond, Rosenberg, Stafford - $15

Delivery Zone 3: Pearland - $20

Delivery Zone 4: Houston - $15-$30

Delivery Zone 5: All other areas - Fees will vary. The minimum fee is $30.

If the recipient does not claim the order within 30 minutes of delivery arrival, arrangements will have to be made for an alternate delivery time. Fees will be assessed in such cases. Due to quality and freshness concerns, we will dispose of any item not picked up or delivered within 48 hours of the time it was due.

Pick up is available in Sugar Land, TX.

Do you offer shipping?

Shipping is not available at this time.

Miscellaneous

I am diabetic and have a big sweet tooth. What should I order?

We suggest selecting one of our desserts made with Splenda.

How do you accommodate nut allergies?

All desserts can be baked without nuts.

I don't like coconut. What are my options?

All desserts can be baked without coconut. Coconut flavoring can be substituted in some cakes.
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